Privacy Policy
At Rudray Hospital, we value your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our hospital and website.
1. Information We Collect
a. Personal Information Name, date of birth, gender Contact details (address, phone number, email) Identification documents (Aadhar card, PAN card, etc.) Emergency contact details b. Medical Information Health history, medical records, diagnosis, test results Prescriptions, treatment plans, and doctor's notes Insurance details and health scheme information c. Digital Information IP address, browser type, device information Cookies and usage data when you use our website Appointment bookings and online form submissions
2. How We Use Your Information
Your information is used for the following purposes: To provide accurate diagnosis, treatment, and care To manage hospital operations, including appointment scheduling and billing To send reminders, reports, and updates about your healthcare To process insurance claims and medical documentation To improve our services and maintain safety and compliance For internal audits, research, and staff training (anonymized data)
3. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data with: Authorized medical professionals involved in your care Government or regulatory bodies as required by law Insurance companies (with your consent) IT and service providers for system functionality Emergency contacts in critical situations
4. Medical Records and Privacy
All patient records are maintained confidentially in accordance with applicable laws and Rudray Hospital's privacy policy. You have the right to access your medical records upon written request, subject to identity verification and applicable fees. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and/or other relevant data protection regulations.
5. Data Security
We use appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure. This includes: Secure servers and encrypted communication Access control systems and regular audits Staff confidentiality training However, no system can guarantee complete security. You are also advised to safeguard your information and notify us of any suspicious activity.
6. Your Rights
You have the following rights regarding your personal data: Access: Request a copy of your records Correction: Request correction of inaccurate or incomplete data Deletion: Request deletion (where legally applicable) Objection: Object to certain types of data processing Withdraw Consent: You may withdraw consent for optional services at any time To exercise your rights, please contact us in writing or via email.