Terms and Conditions
Welcome to Rudray Hospital. These Terms and Conditions ("Terms") govern your access to and use of our hospital services, website, and any interactions with Rudray Hospital, whether in person, via phone, or online. By using our services, you agree to abide by these Terms.
1. General Information
Rudray Hospital is committed to providing high-quality healthcare services in a safe, respectful, and professional environment. These Terms are intended to ensure a clear understanding between the hospital and its patients, visitors, and users.
2. Eligibility
You must be at least 18 years old to use our online services independently. If you are under 18, your parent or legal guardian must provide consent and supervise your use.
3. Appointments and Consultations
Appointments can be scheduled online, via phone, or in person. Patients must arrive at least 15 minutes before their scheduled appointment. We reserve the right to reschedule or cancel appointments due to emergencies or unforeseen circumstances. Any cancellations should be communicated at least 24 hours in advance.
4. Medical Records and Privacy
All patient records are maintained confidentially in accordance with applicable laws and Rudray Hospital's privacy policy. You have the right to access your medical records upon written request, subject to identity verification and applicable fees. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and/or other relevant data protection regulations.
5. Payments and Billing
All consultations, procedures, and services must be paid for at the time of service unless prior arrangements are made. We accept multiple payment methods including cash, credit/debit cards, UPI, and insurance (if applicable). It is the patient’s responsibility to confirm coverage with their insurance provider before treatment. Any unpaid dues must be settled within the specified timeframe; failure to do so may result in legal action or referral to collections.
6. Emergency Services
In case of a medical emergency, please dial your local emergency number or visit the nearest emergency room. Rudray Hospital does not guarantee the availability of all services at all times, especially in emergency scenarios.
7. Hospital Conduct Policy
Patients and visitors are expected to behave respectfully towards hospital staff and other patients. Verbal abuse, violence, or any disruptive behavior may result in termination of services and legal action. We reserve the right to deny access to individuals who violate this policy.
8. Third-Party Services
Our website and mobile application may contain links to third-party services. Rudray Hospital is not responsible for the content, accuracy, or practices of these external sites. Use of such services is at your own risk.
9. Limitation of Liability
Rudray Hospital and its employees shall not be held liable for any direct or indirect damages resulting from your use of our services or reliance on any information provided by us. While we strive to offer accurate and updated medical information, our website content is not a substitute for professional medical advice, diagnosis, or treatment.
10. Modifications to Terms
Rudray Hospital reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services after changes constitutes acceptance of the new Terms.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the jurisdiction in which Rudray Hospital is located. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that region.